Returns & Exchanges
BELLA COUTURE® RETURNS & EXCHANGES
Celebrating over 22+ years of stellar 5 STAR customer service.
Need help with an order? Our experts are available to assist you right now.
- Email Customer Service
- Call Customer Service: 1.310.487.2373
ORDERING POLICY:
We are thrilled that you have chosen BELLA COUTURE® Boutique for your fine jewelry purchases. If any unforeseen issues arise with your order, we are always here for you.
Have a Question or Need help? Please contact Customer Service directly for assistance.
Ready to ship BELLA COUTURE® Jewelry will be processed and shipped within 1 – 5 business days. Custom Made To Order pieces and may take 1 - 2 weeks to ship. Special Orders are produced after payment is received.
For rush orders, at an additional fee, please contact us directly at bellacouture.help@ gmail.com, or 310.487.2373 during office hours Monday to Friday 10am to 5pm (PST) for assistance.
Any items you see on the official BELLA COUTURE® social media channels (Facebook 3,300+ Followers) (Instagram) are available for purchase. If you can’t find something on our website, please contact our team.
Money Back Guarantee
Shop risk free with Bella Couture's Money Back Guarantee which gives you time to make sure you love your purchase(s).
If for any reason you need to return an order we will happily provide you with a full refund store credit of the purchase price.
RETURNS & EXCHANGES
Items purchased as In-Stock “Ready to Ship” on BELLACOUTURE.com, and shipped to a U.S. address, may be exchanged within 7 days of the initial delivery date and receipt of your order.
Items approved for return must be received as unused with all BELLA COUTURE® tags and labels still attached, alongside original packaging and sales invoice. Returns that do not meet our policy may not be approved. We do not refund on "change of mind" purchases.
Domestic items approved for a refund will be charged a restocking fee of 5% of the original amount paid. (Exchanges do not have any restocking fee)
International items approved for a refund will be charged a restocking fee of 5% of the original amount paid. (Exchanges do not have any restocking fee)
Any item purchased at a discounted or SALE price or discount are a final sale and can not be returned.
Engraved or embossed, special order, personalized, one of a kind, and made-to-order creations cannot be returned for exchange or refund. In certain cases, pieces may be exchanged at BELLA COUTURE®'s discretion.
Please contact our customer service on bellacouture.help@ gmail.com or 310.487.2373 within 7 days to discuss a return. Or you may use our "contact us" page. Please provide your name, order number and reason for return.
Any product purchased through a different platform or retailer, must be returned to the original place of purchase. Please check individual return policies and processes.
The customer is responsible for all shipping costs for a return or exchanges.
Your complete satisfaction with Bella Couture®, LLC merchandise is 100% guaranteed or the item may be returned or exchanged within 7 days from when it was delivered, with a Return Merchandise Authorization. You will only pay for return fees and your return's shipping insurance fees. To receive a Return Merchandise Authorization code on orders shipped within the United States contact us.
Our store is only responsible for pieces purchased directly on BellaCouture.com.
Free Exchanges
Unaltered, New and Antique Fine Jewelry and Antiques returned and delivered to our store within 10 days of delivery can be exchanged for FREE. Once you return the original item and have decided on your exchange / replacement item, your new order will be shipped to you at our expense.
How to Prepare a Return
To return a diamond, fine jewelry or rare antique to Bella Couture®, follow the process below:
- For all returns call 1.310.487.2373 and you will be given a Return Authorization Code. For your return, write your RMA code on the outside of the box you are returning below your address. Please note, an item returned without an RMA code will be refused.
- Packaging Your Return: We recommend you use the original or a similar shipping box, include all original packaging and collateral materials. Items returned without the entire contents will not be processed until the additional contents are returned. If your item was delivered with a diamond certificate and that certificate is not returned, you will be liable for the US$275 (or equivalent amount in other currencies) replacement cost. For security reasons, do not write Bella Couture® anywhere on the outside of the box.
REPAIRS
Due to the delicate handmade craftsmanship, all BELLA COUTURE® Jewelry is guaranteed on defects in material and workmanship. Normal wear and tear, improper care, or damage resulting from misuse will void this warranty. Repairs will be assessed on an individual basis.
Should you require a repair, please contact us at bellacouture.help@ gmail.com or by calling 310.487.2373 during office hours Monday to Friday 10am to 5pm (PST), with the item in need of repair, what repair is needed, details from the original sales invoice, and your contact information. BELLA COUTURE® will assess whether the repair is approved on a case-by-case basis at its sole discretion depending on the nature of the requested repair.
COMPLIMENTARY SERVICES
The following complimentary services are offered, FREE of charge, for all purchases on BELLACOUTURE.com.
• Elegant BELLA COUTURE® Special Packaging
• All packages are delivered in BELLA COUTURE® special packaging gift boxed with bowed flowing ribbon and our Signature BELLA COUTURE® wax seal.
Gift Note
• You may personalize a note to include in your order, to be sent on SHAY stationery.
Complimentary Ring Sizing
• BELLA COUTURE® Fine Jewelry will resize your ring +/- 1 size. If you need it sized larger or smaller than this, please contact our customer service team for pricing.
ADA COMPLIANCE
BELLACOUTURE.com is ADA compliant, however if you need further assistance, please reach out to the team at bellacouture.help@ gmail.com or +310.487.2373.
Safe Shopping
SSL is the World's Largest and Most Recognized Security Mark on the Internet and around the world!
SSL is the most trusted digital certificate provider of online companies. More than 100,000 Web sites in 150 countries display the SSL Secured Seal to show that their site is protected by a SSL Certificate. Sites secured by SSL certificates are provide 256 bit encryption thereby offering the highest level of encryption and security possible! When you see the SSL Secured sites, it verifies authenticity, you can feel confident that your information is protected by 100% safe shopping secure encryption technology. When you send sensitive information, like a credit card number or password, SSL keeps it private. Enjoy shopping knowing we do not see your credit card information and shopping on our site is 100% secure and safe.
Insure Your Package: We recommend you securely package your return in it's original packing materials, fully insured. We are not responsible for lost or stolen returned articles that your selected carrier causes.
Shipping Charges
Shipping charges, including Special Handling and any other related costs, are non-refundable. Bella Couture® will not reimburse you for return shipping expenses incurred. If you request to return for alteration merchandise which is of a special order, we may reimburse you for full or partial return shipping expenses our discretion. We will not reimburse you for overnight, express or other special services used at your discretion.
Tracking Order Shipments
Once your order ships you will receive an automatic shipping confirmation the day of the outbound shipment. You can track the status of your order on your My Account page or by clicking here. Thank you for shopping at Bella Couture®, LLC. If you have any questions about your return, please call a Bella Couture® Diamond & Jewelry Consultant at 1.310.487.2373.
Credits to Your Charge Card
Approved new in-stock non-discounted credit card purchases will be refunded back towards the credit card or account used in the original purchase. Please allow up to 1-2 weeks from the date that Bella Couture® has received your return for your account to be credited. Your credit card company's refund posting guidelines may vary. All payment methods will be refunded and credited as online store credit.
Sale Price Adjustments
Sale price adjustments cannot be made after a sale. Prices are subject to change without notice.
Can I Cancel or Change an Order?
If you would like to change or cancel an order please call a Bella Couture® Diamond, Jewelry or Antique Consultant at 1.310.487.2373. We will do our best to try to accommodate order changes to the extent in which it is possible prior to a shipping confirmation. Changes in orders may result in a shipping delay. We are unable to accommodate changes or cancellations on orders that have already shipped or special orders. If your order has already shipped the order will not be able to be altered.
Checking a Return's Status
Check the status of your returned item on your My Account page or by clicking here.
Check your Gift Certificate Balance
REDEEM GIFT CERTIFICATE
To redeem a gift certificate at BELLA COUTURE ® click REDEEM GIFT CERTIFICATE
- REDEEM GIFT CERTIFICATE [Click Here]
- You need your unique gift certificate code, which is part of the gift certificate that was emailed to you as an attachment. It will look something like Z50-Y6K-COS-402.
- Browse the store and add items to your cart as you normally would.
- Click the 'View Cart' link to view the contents of your shopping cart.
- Type your gift certificate code in to the 'Redeem Gift Certificate' box and click 'Go'.
CHECK GIFT CERTIFICATE BALANCE
To check a gift certificate balance at BELLA COUTURE ® click links below
