RETURNS

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Money Back Guarantee 

Celebrating over 15+ years of excellent customer service! 

10-Day Money Back Guarantee

Enjoy risk free returns. 

Items may be returned for a refund or exchange within 10 days, free-of-charge, with no questions asked.

Our 10-day money back guarantee ensures you have enough time to make sure your purchase is perfect.

Need help with an order? Our experts are available to assist you right now.

 

What Would You Like To Know About?

  • Our Return Policy
  • FREE Exchanges
  • Non-Refundable Items
  • How To Prepare A Return Or Exchange
  • After Your Return Is Received
  • PayPal Returns
  • Tracking Order Shipments
  • Credits To Your Chargecard
  • Sale Price Adjustments
  • Can I Cancel Or Change An Order
  • Checking A Return's Status

Our Return Policy

We accept returns for refund or exchange within 10 days of shipment from our facility. One complimentary (free shipping return reimbursement) is allowed per customer, per year. To be eligible for return, the item must be in it's original purchased condition, including all product's original packaging, gift box, documentation, and must be shipped back to us within 10 days of the purchase date. 

If a package or item delivered to you arrives damaged, please refuse the shipment and call us immediately at 1.310.570.6374. Please retain all packing materials unless instructed otherwise by Bella Couture®. This is important because Bella Couture® is not responsible for lost or damaged returned shipments your chosen carrier is responsible. Please note eligible returns must be in their original purchased condition, including all product documentation (ie: tags intact, gift box, gift bag etc.), and shipped within 10 days of delivery. 

If you need help with a return please call a Bella Couture® Diamond and Jewelry Consultant at 1.310.570.6374We are available Monday - Friday  9 AM - 9 PM and Saturday & Sunday - 10 AM - 8 PM. Please leave a detailed message along with your contact information. We will respond promptly today. 

FREE Exchanges 

We make FREE Exchanges an easy process. When an Exchange is made you will always be reimbursed for return shipping and your NEW FREE Exchange order will be mailed to you at our expense. Once you return the original item and have decided on your exchange / replacement item(s), your new order will be shipped to you at our expense. Special Order Bella Couture® engraved items and rings may be returned for resizing only, and are not exchangeable or refundable. 

To expedite an exchange for a different product, please return the original item for a refund, you will receive an instant store credit which can be applied instantly towards placing a new order. Please allow 1 business day (after) your return is received for your store credit to be processed and applied to your Bella Couture® My Account page. Upon checkout, you will be able to decide if you want to apply your store credit to your next order or not. 

Non-Refundable Items

  • Engraved jewelry items may not be returned. All Bella Couture® engraving fees are non-refundable. Removal of Bella Couture® engraving from any exchanged or resized ring is free with no additional engraving fee.
  • Diamonds purchased as part of our Bella Couture® Diamond Upgrade Program may not be returned for credit, but can be exchanged within 10 days.
  • Special orders and sale items are final sale and are not eligible for return or exchange.
  • Shipping fees are non-refundable. However we will mail a FREE Exchange to you at our expense and FREE of any additional shipping charges.
  • Returns with missing paperwork, missing gift box or missing product will not be processed.
  • Diamond and gemstone eternity rings with a specific number of gemstones; milgrain or ornate bands or rings with an alternative metals such as Tungsten cannot be resized, so please make sure you order the correct ring size at the time of purchase. We can help you. For assistance determining the proper ring size, please contact customer service or use our online ring sizer tool.


How To Prepare A Return Or Exchange

To return an item to Bella Couture®, please follow the process below:

  1. Select United States Postal Service (U.S.P.S.) Priority 2-3 Day Mail with a signature required as your carrier and initiate your return. If returned within 10 days of the purchase date you will receive a complimentary return shipping reimbursement. (One complimentary return per customer, per year). If returning outside of 10 days (for resizing, cleaning, or repairs), you may ask to return your merchandise using the carrier of your choice.
  2. Package your item(s) securely in the original packing materials. If your return is for refund or exchange, please include any diamond grading reports or appraisal(s). Diamond grading reports and appraisals are not required for resizing. If your item was delivered with a diamond report and that report is not returned, you will be liable for the USD $175 (or equivalent amount in other currencies) replacement cost.
  3. For shipping safety of your package and security reasons, please do not write Bella Couture® or "Jewelry" anywhere on the outside of the box. 
  4. Insuring your return shipment for its full purchase value is strongly recommended. We are not responsible for lost or stolen articles. Your shipping label must include full insurance protection. 

After Your Return Is Received

Returns are processed on weekdays and are typically entered into our system within 24 business hours of receipt. Once entered into our system you will receive a confirmation email alerting you that your return has been received and has been forwarded to our Quality Assurance department. Once the return is inspected, please allow 5 - 14 business days for this process to complete.

If you are expecting a refund, credit will be submitted to your bank within three business days of the return being fully processed. It may take your bank up to 10 business days to post the funds back to your account. Bank wire refunds of USD $1000 or greater typically take seven to 10 business days after the return has been processed. Orders paid for through PayPal will be credited back to your PayPal account within two weeks. Please note that after a significant national holiday, a heavier return volume can double the normal return processing times. 

PayPal Returns

PayPal orders can be returned for credit back to your PayPal account. Please allow up to two weeks for your account to be credited.

 

Tracking Order Shipments

Once your order ships you will receive an automatic shipping confirmation the day of the outbound shipment. You can track the status of your order on your My Account page or by clicking here. Thank you for shopping at Bella Couture®, LLC. If you have any questions about your return, please call a Bella Couture® Diamond & Jewelry Consultant at 1.310.570.6374.

 

Credits to Your Charge Card

Credit card and PayPal® purchases will be refunded to the original form of payment. Please allow up to 1-2 weeks from the date that Bella Couture® has received your return for your account to be credited. 

Once entered into our system you will receive a confirmation email alerting you that your return has been received and has been forwarded to our Quality Assurance department. Once the return is inspected, please allow 5 - 14 business days for this process to complete.

If you are expecting a refund, credit will be submitted to your bank within three business days of the return being fully processed. It may take your bank up to 10 business days to post the funds back to your account. Bank wire refunds of USD $1000 or greater typically take seven to 10 business days after the return has been processed. Orders paid for through PayPal will be credited back to your PayPal account within two weeks. Please note that after a significant national holiday, a heavier return volume can double the normal return processing times.

  

Sale Price Adjustments

Sale price adjustments cannot be made after a sale. Prices are subject to change without notice.

 

Can I Cancel or Change an Order?

We will do our best to try to accommodate order changes prior to a shipping confirmation. If you would like to change or cancel an order please call a Bella Couture® Diamond, Jewelry or Antique Consultant at 1.310.570.6374.  Changing an order may result in a shipping delay. We are unable to accommodate changes or cancellations on special orders or orders that have already shipped.

 

Checking a Return's Status

Check the status of your returned item on your My Account page or by clicking here.

 

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